Cloud Software Group , Fort Lauderdale, FL                                                                                                      2024 – Present

Manager II, Global Revenue Enablement

Produced 200+ hours of enablement content, contributing to a 40% increase in

ACV through strategic learning initiatives.

• Boosted productivity 5x by establishing performance metrics and benchmarks aligned with business goals.
• Developed a product enablement roadmap tied to product evolution, increasing enterprise training engagement by 6x.
• Optimized vendor partnerships, reducing costs by 85% and enhancing scalability.
• Correlated enablement initiatives to revenue metrics, ensuring measurable ROI and business impact.
• Led 32 tailored SKO sessions, using practical engagement strategies to elevate seller performance.
• Drove product adoption through certification, badging, and gamification programs, enhancing training consumption.

Cloud Software Group , Fort Lauderdale, FL                                                                                                      2023 – 2024

Manager II, Customer Success Enablement

• Designed global learning programs that accelerated new support engineer
  proficiency by 50%, driving significant operational gains and customer satisfaction.
• Boosted team productivity 4x through innovative restructuring, leveraging AI and a
  decentralized content delivery model.
• Partnered with IT to implement scalable systems, reducing enablement platform
  costs by 83%.
• Developed customer success training programs, enhancing engagement, product
  adoption, and retention, and directly correlating activities to Support KPIs.
• Streamlined training access and awareness, achieving a 3x increase in
  engagement.
• Utilized AI across training production stages to provide data-driven insights and
  enhance program effectiveness.

Citrix, Fort Lauderdale, FL                                                                                                      2019 – 2021

Lead Enablement Program Manager

Led enablement initiatives using Agile and Kanban methodologies. Managed activities globally with accountability for goals, execution, and operational policies in collaboration with stakeholders. Monitored and evaluated program performance with data.

• Defined KPIs with leadership and built impactful learning paths for multiple
  Customer Success roles and reduced time to production by 35%
• Developed systems to measure enablement, increasing consumption by 40%.
• Achieved 1:2000 reuse ratio for every training content produced
• Leveraged analytics and BI for progress monitoring and strategic adjustments.
  Produced quarterly videos to enhance organizational awareness.
• Boosted team productivity by 3x through prioritization, coaching, and obstacle
  removal. Streamlined global hiring with strategic documentation.

Multiple, Boca Raton, FL                                                                                      2007– 2017

Learning and Development Manager

Led a team of instructional designers at BethEL Creations LLC, delivering engaging eLearning and instructor-led training aligned with organizational goals, driving a 3x improvement in engagement. Creative Media Designer and Multimedia Producer for GNPI and MultiMedia Mktg. to develop training content and media for international teams, transportation, government agencies, and nonprofits. Achieved a proven track record in leadership development and performance management, enhancing team productivity by 3x.

Bachelor of Art (BA), Digital Movie Making and Editing, Central India Film & Television Institute, Nagpur

Associate of Art (AA), Advertising and Communication, Shells Advertising Institute, Nagpur

Associate of Art (AA), Christian Communications, Institute of Communication, FEBA, Bangalore

Mental Health First Aid Provider, National Council of Mental Wellbeing

• Strategic Leadership: Developing and executing long-term strategies that align with organizational goals, ensuring sustainable growth and a competitive edge.
• Team Development and Management: Building and leading high-performance teams, fostering collaboration, continuous learning, and accountability.
• Data-Driven Decision Making: Utilizing analytics to inform decisions, measure program effectiveness, and drive continuous improvement.
• Innovative Learning Design: Creating and implementing cutting-edge learning solutions, including micro-learning and virtual experiences, to enhance engagement and knowledge retention.
• Change Management: Leading organizations through transitions, ensuring smooth implementation and minimal disruption to operations.
• Communication and Interpersonal Skills: Articulating complex ideas clearly, building strong relationships across all organizational levels, and fostering an inclusive environment.
• Technological Proficiency: Managing learning technologies and platforms, collaborating with tech teams and vendors to optimize systems.
• Coaching and Mentoring: Developing others through coaching, providing guidance, and fostering professional growth.

• English
• Hindi
• Malayalam
• Marathi