Resume · Business problem solving · Operations · Enablement
Ashish Varghese
Business problem solver working across Support, Sales, and Product. I diagnose operational friction, align process, technology, and people, and build practical enablement around measurable outcomes.
Experience
Leadership and impact
Manager II, Global Revenue Enablement
- Produced 200+ hours of enablement content; strategic learning initiatives contributed to a reported 40% increase in ACV.
- Established performance metrics and benchmarks aligned with business goals, supporting a reported 5× productivity increase.
- Built a product enablement roadmap tied to product evolution; enterprise training engagement increased 6×.
- Led 32 tailored SKO sessions and developed certification, badging, and gamification programs to support seller readiness and product adoption.
- Improved vendor economics, reducing costs by a reported 85%, while connecting enablement activity to business measures.
Manager II, Customer Success Enablement
- Designed global learning programs that accelerated new support engineer proficiency by 50%.
- Redesigned team operations and decentralized content delivery; reported productivity improvement was 4×.
- Partnered with IT on scalable systems, reducing enablement platform costs by a reported 83%.
- Built customer success programs linked to Support KPIs, product adoption, and retention; streamlined access and awareness, with engagement increasing 3×.
- Applied AI across training production to support data-informed program improvement.
Lead Enablement Program Manager
- Defined KPIs with leaders and built learning paths across Customer Success roles, reducing time to production by 35%.
- Developed systems to measure enablement, increasing content consumption by 40%; achieved a reported 1:2,000 reuse ratio for training content.
- Used analytics and business intelligence to monitor progress and guide adjustments; led global work using Agile and Kanban practices.
- Improved team productivity through prioritization, coaching, and obstacle removal.
Learning & Development and Creative Media Leadership
- Led instructional designers delivering eLearning and instructor-led training aligned with organizational needs.
- Produced creative media and training for international teams, transportation, government agencies, and nonprofit organizations.
- Developed leadership, learning, and performance programs; historical project examples remain in the portfolio archive.
Education
Education & training
- BA, Digital Movie Making and Editing — Central India Film & Television Institute, Nagpur
- AA, Advertising and Communication — Shells Advertising Institute, Nagpur
- AA, Christian Communications — Institute of Communication, FEBA, Bangalore
- Mental Health First Aid Provider — National Council for Mental Wellbeing
Capabilities
How I work
Business problem solvingSupport operationsSales enablementProduct readinessProcess designTechnology alignmentPerformance measurementChange managementLearning strategyTeam leadershipData-informed improvementAgile & Kanban
Learning programs
Support · Sales · Product
Built learning and readiness programs for customer-facing teams, including more than 20 hours of core Citrix training produced for Pluralsight. Program work included role-based learning paths, certification and badging, gamification, product adoption, and performance measurement.